Privacy Policy | Cinema Killarney

Privacy Policy


At Cinema Killarney, your privacy and data protection rights are very important.
Cinema Killarney are committed to protecting your privacy and ensuring that any personal data collected is collected in accordance with the Irish and EU Data Protection Legislation.
Data Protection is the safeguarding of the privacy rights of individuals in relation to the processing of personal data, in both paper and electronic format.
Cinema Killarney is the data controller of your information, under the Irish laws governing privacy, if your residential address is in the Island of Ireland.


This policy outlines how Cinema Killarney collects, stores and uses any information that you provide Cinema Killarney when visiting our website or purchasing our products and services.
By using our services, you acknowledge that Cinema Killarney will collect and use information as described in this Data Protection Policy.


The Cinema Killarney Data Protection Policy is in compliance with the GDPR.
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.

Personal Information

This section will outline what data Cinema Killarney are obtaining from our customers while using our services.

In order to process your booking, we collect personal details from you. This information is treated with the highest standards of security.
When making a booking online we ask for your name, email and telephone number. Once you proceed to payment, we then ask for your credit card details in order to make the booking.
These credit card details are encrypted. This means that when a credit account holder makes a purchase with their card, the information such as the account number are scrambled by an algorithm. The intent is to make it impossible for a third party to access that information.
We also collect information from you when you contact Cinema Killarney regarding queries or complaints. If you contact the Cinema Killarney customer services team or any of our cinemas via email, social media, or any other forms, we may store this information and share the information you provide us with in order to provide a better customer experience.
When you make a purchase on our website we ask for:
  • Name
  • Address
  • Email
These details are collected for the purpose of identifying each separate customer as they log in to their account.
This information is also used to notify customers when changes in bookings/cancellations occur.
When you browse our website or use our mobile app we may collect:
  • Information about your online purchase
  • Information about your browsing behaviour
  • Information about your previous visits to our website
Terms under which Cinema Killarney processes data
  • Consent– Cinema Killarney will process data if they have been granted direct consent from the data subject.
  • Contract- Cinema Killarney will process data when it is necessary for the performance of a contract to which the data subject is a party.
  • Legal basis– Cinema Killarney will process data when it is necessary for compliance with a legal obligation.
  • Protection– Cinema Killarney will process data to protect the vital interests of the data subject or another individual.
  • Public interest– Cinema Killarney will process data when it is necessary for the performance of a task carried out in the public interest or in the exercise of official duty.
  • Data controller– Cinema Killarney will process data when it is necessary for the legitimate interests of the data controller, unless such interests are overridden by the rights/interest of the data subject.

Why we collect personal data and how we use it

There are multiple reasons why we collect personal data from our customers:
  • To manage customer online accounts / gift cards / loyalty cards
  • To make general bookings for customers and give customer refunds
  • To contact/interact our customers
  • To improve overall customer experience
  • To help develop and improve our services
  • Queries/Complaints
  • To help us solve website or server issues
The cinemas keep a record of loyalty cards and gift cards purchased by customers for company accounts, records purposes and to deal with customer queries.
We collect your personal details/credit card details in order to process your online booking, and in rare circumstances to issue a refund.
We collect email/telephone numbers so that we can contact customers when there is a change in the film schedule or an event has occurred that may affect our services.
We collect data about our customers in order to give our customers the best experience possible. The more we learn about our customers, the better we can serve them.
We rely on the use of personal data for market research and internal research purposes. We use this data to improve the overall customer experience.
If a customer makes a query or a complaint to our customer services, the information given will be stored by Cinema Killarney and may be shared by the head office to the cinema it is referencing in order to investigate the complaint.
We may use the data we collect from you while using our website to solve any issues that can arise with our servers or the Cinema Killarney website.

Who we share information with

Cinema Killarney may share your information under certain circumstances:
  • We may need to share information in order to comply with any legal obligations brought to our attention.
  • We may be requested by law enforcement to comply with any court orders or search warrants.
  • If Cinema Killarney are involved in any mergers or acquisitions, or if the business is being purchased or sold, we may need to share information with potential purchasers/vendors and/or company advisors.
  • If you have entered a competition on our social media platforms, this may require us to share your information with a third party in order to avail of the prize.


By visiting the Cinema Killarney the website and providing us with any personal data/information, by email or any other form, you acknowledge that you have read and understood the Cinema Killarney Data Protection Policy and you agree to the terms and conditions of this policy on how IMC collects, uses and stores your data.


When making a booking, online or on-site, we may ask your age and for identification. The reason we require this information is so that we can adhere to the age-regulations set in place by the Irish Film Classification Office.

The use of ‘Cookies’

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookies.
The Cinema Killarney website uses ‘Cookies’. When you click into our website you will see a message:
‘By using this website, you consent to our use of cookies. For more information on cookies see our cookie policy.’
If you wish, you can set your browser to prevent it from accepting cookies.

Location tracking

Cinema Killarney has location tracking on their website which can identify where you are based on the GPS on your phone. Cinema Killarney only has access to this information once the data subject has the ‘location’ turned on their device. Cinema Killarney collect this information to provide a better user experience. This information will only be used by Cinema Killarney and not shared with any third party marketing companies.

Third party links

The Cinema Killarney website contains links to third party websites such as YouTube, Facebook, Twitter, Indeed, and Instagram. As the customer chooses whether to click on these third party links, Cinema Killarney is not liable for problems that may occur while visiting these third party sites.
Cinema Killarney is a separate entity and is not responsible for the Data Protection Policy that is in place on those third party websites. You should keep updated on these third party websites Privacy Policies.


Security is of upmost importance to Cinema Killarney and we have procedures in place to protect all your personal data, and prevent unauthorised access or misuse.
Any data traveling through the internet is authenticated and encrypted.
Our website is PCI compliant: The Payment Card Industry Data Security Standard (PCI DSS) applies to Cinema Killarney as it accepts credit card payments. As Cinema Killarney accepts card payment, and stores, processes and transmits cardholder data, Cinema Killarney hosts the data securely with a PCI compliant hosting provider.
Cinema Killarney uses SSL Technology: Secure Sockets Layer (SSL) is standard security technology for establishing an encrypted link between a server and a client. SSL allows sensitive information such as credit card numbers and login credentials to be transmitted securely.
HTTPS: Cinema Killarney employs web server certificates signed by Thawte. The ‘https’ in the navigation bar indicates that Cinema Killarney has a private encrypted and authenticated connection to the website and that no third party users should be able to intercept the web pages you are browsing. 


Any passwords created by the user on the Cinema Killarney website are ‘hashed’ and ‘salted’, which is more advanced than just encryption. A hash is a one-way function which means that there is no function to reverse or undo a hash, preventing a password from being guessed.
You, as the data subject, are responsible for keeping your password safe and confidential.
Any Cinema Killarney company computer holding customer data is password protected and can only be accessed by authorized personnel.

Card payments

Any credit or debit card payments that are processed on our website are not processed by Cinema Killarney, but by our third part card payment provider.
No credit cards are processed or stored by Cinema Killarney.

Privacy Policy changes

Cinema Killarney has the right to change and amend this Privacy Policy as we see fit. Data subjects, customers, suppliers and employees should check our website regularly to keep up to date with the Cinema Killarney Data Protection Policy.

Your Rights

Under the data protection act, data subjects have:
The right to ask for a copy of any information we hold about you.
The right to object to profiling
The right to obtain a copy of their gathered personal data
The right to be forgotten
The right to request that your Cinema Killarney account be closed and deleted
If you need to change/delete any personal data that we hold, you can contact our customer services team on [email protected]

Our Rights

The limited company of Cinema Killarney, including its directors, and staff members, will not be held liable for claims made against the company as a result of the use of personal information relating to any data subject.
Please note Cinema Killarney will also not be liable for any expenses such as losses or damages, emergencies, or legal fees that occur as a result of this information being compromised.

Contact us

We welcome any feedback you may have. We will put every effort into correcting any action that may not comply with our privacy policy once we are made aware of such.
Contact us
East Avenue Road,
Co. Kerry
Data Access Request
click here to download form in PDF format